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Implementing Field Service Lightning - FSL-201, 21 January 2019, Virtual

In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company. Through discussion and interactive exercises, you will discover details of Field Service Lightning functionality, what you need to know prior to setting it up, and the steps required to successfully implement it.

 
Who should take this course?
 
This course is recommended for Implementation Consultants and Salesforce
Administrators either working with, or for, organizations deploying Field
Service Lightning. You should have a solid understanding of Salesforce
Administrator functionality and concepts prior to attending this course.
 
Prerequisites
You should have the following experience before attending this class:
 
• Attainment and maintenance of the Salesforce Administrator Certification.
 
• Working knowledge of the Service Cloud.
 
What you will learn
When you complete the FSL201 course, you will be able to:

• Walk through the process of setting up Field Service Lightning.

• Explain Field Service Lightning and its components, capabilities, and data models.

• Know the right questions to ask prior to implementing Field Service
Lightning.

• Utilize the Dispatcher Console.

• Understand how field technicians manage service appointments using the Field Service Lightning mobile app.
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FSL-201, 21 January 2019

Location:

Virtual

Duration:

3 days

Start Date:

21 January 2019

End Date:

23 January 2019

Course Code:

FSL-201

Price:

£1875

Please note that VAT will be added to the price above

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