Implement Salesforce Field Service - FSL201, 10 June 2024, Virtual
In this expert-led class, you’ll learn what’s needed prior to setting up Salesforce Field Service, as well as the steps it takes to successfully implement it for your organization. Plus, you’ll get hands on with an implementation. Discover how Salesforce Field Service can help your organization resolve field service calls faster and boost employee productivity in the field.
Who should take this course?
This course is recommended for Implementation Consultants and Salesforce Administrators working either with or for organizations deploying Field Service Lightning. You should have a solid understanding of Salesforce Administrator functionality and concepts prior to attending this course.
When you complete this course, you will be able to:
Walk through the process of setting up Field Service Lightning.
Explain Salesforce Field Service and its components, capabilities, and data models.
Know the right questions to ask prior to implementing Field Service Lightning.
Utilize the Dispatcher Console.
Understand how field technicians manage service appointments using the Field Service mobile app.