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Administration Essentials for New Admins - ADM-201

Comprehensive and hands-on, Administration Essentials for New Admins (ADM201) is the core training that ensures your success with Salesforce. It’s a must for new administrators. We recommend administrators take this course before starting a Salesforce deployment or when taking over an existing deployment.

Who should take this course?

Administration Essentials for New Admins (ADM201) is designed for:

  • New system administrators responsible for the setup, configuration, and maintenance of their organisations’ Salesforce applications.

  • Other groups that would benefit from deepening their knowledge of Salesforce, including power users, sales operations, and IT managers.

You can take this course in person or via our virtual classroom. Participants can save travel expenses by taking the class virtually. Both formats provide demonstrations, hands-on exercises, and personal attention from the instructor as well as interaction with your peers. For the virtual class, all you need is a web browser and a telephone to watch, listen, and get hands-on experience with the application.

The prerequisites include a solid understanding of basic Salesforce concepts and functionality, and completion of the following online courses, which are available at

  • Getting Started: Navigating Salesforce

  • Getting Started: Using the Sales Cloud

What you will learn
When you complete the ADM201 course, you’ll be able to:

  • Customise your application, including page layouts, fields, tabs, and business processes.

  • Create a secure Salesforce environment.

  • Maintain and import clean data.

  • Create high-value reports and dashboards.

  • Set up workflow automation


Well paced to suit the group, we were all able to work through everything together.


Available Dates

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