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Who should take this course?
Administration Essentials for New Admins (ADM201) is designed for:
New system administrators responsible for the setup, configuration, and maintenance of their organisations’ Salesforce applications.
Other groups that would benefit from deepening their knowledge of Salesforce, including power users, sales operations, and IT managers.
You can take this course in person or via our virtual classroom. Participants can save travel expenses by taking the class virtually. Both formats provide demonstrations, hands-on exercises, and personal attention from the instructor as well as interaction with your peers. For the virtual class, all you need is a web browser and a telephone to watch, listen, and get hands-on experience with the application.
The prerequisites include a solid understanding of basic Salesforce concepts and functionality, and completion of the following online courses, which are available at help.salesforce.com
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
What you will learn
When you complete the ADM201 course, you’ll be able to:
Customise your application, including page layouts, fields, tabs, and business processes.
Create a secure Salesforce environment.
Maintain and import clean data.
Create high-value reports and dashboards.
Set up workflow automation