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The Support Desk: The Unsung Hero of the CRM - Thursday 5 July 2018

My wife and I are both Salesforce consultants. Inevitably, this leads to us discussing technical holes we’ve fallen into during our day over dinner as our 20-month-old throws baked beans at us. (For the last month it’s been overtaken by GDPR but that’s a story for another blog.) But if the job of a consultant is to perform business analysis and configure a system fit for purpose, why do we always come back to perplexing technical issues? Because people are excellent at taking what should be a perfectly functioning system and finding weird ways to break it. Enter the Support Desk… MORE INFO

An insider's view of the Salesforce World Tour - London - Monday 4 June 2018

The excitement about attending the London Salesforce World Tour event was soon accompanied by another strong sentiment; Fear of missing out! Here was a great potential to learn new information, experience Salesforce demos, join in discussions and otherwise interact with the Salesforce community. I wanted to make sure that I would get 110% out of the event. MORE INFO

What Is GDPR? - Monday 30 April 2018

So the boss ‘invited’ me to write a blog about GDPR, that was nice, I thought to myself, then I went into panic mode and thought, what if I get something wrong? I’ll be lambasted, humiliated by anyone and everyone who claims to know everything about GDPR. Then I realised I probably feel exactly the same as anyone who has some sort of responsibility for GDPR Compliance and is doing this for the first time. MORE INFO

Why We Love Einstein Analytics (And You Should Too!) - Thursday 22 March 2018

If I told you that you (yes, you) could easily harness the power of artificial intelligence and deep learning for your Salesforce CRM, would you believe me? Do you think you have the aptitude to delve into the intimidating field of artificial intelligence? MORE INFO

Using In-App Help to Drive Adoption - Tuesday 27 February 2018

Ever wondered how to continue to drive adoption, best practice and good quality data after your Salesforce go-live? It’s a tough one, but one of the best solutions to this conundrum is to use an In-App Help provider. MORE INFO

Salesforce focuses on the Krux of the matter with Digital Marketing - Monday 17 October 2016

With all eyes turned towards San Francisco and the start of Dreamforce, it would have been easy to miss the announcement that Salesforce have continued their acquisition strategy by agreeing to buy Krux – a category-leading data management platform who brand themselves as the ’Intelligent Marketing Hub’ MORE INFO Acquires Word Processing Quip App, Easing Collaboration In The Cloud? - Thursday 4 August 2016

This week, announced that they bought the word processing application Quip - the online collaboration tool re-designing the way we work with our files. Declaring themselves “committed to changing the way teams work” – the news brings some exciting and positive changes ahead. MORE INFO

Best Practice for Migrating to Salesforce Lightning - Monday 1 August 2016

The Salesforce Lightning Platform is a new user experience with a refreshed interface, giving users access to great new features, whilst maximising productivity and allowing better decision making based on your data. So now you’ve been given a brief intro on Lightning and want to know if it’s for you. Where do you start, you ask? Here are our best practice tips for migrating to the Salesforce Lightning interface… MORE INFO

Salesforce World Tour Review - Sunday 24 July 2016

It's been a few weeks now since the Salesforce World Tour, and whilst it feels like it came and went in the blink of an eye, we’ve returned to our desks with fond memories of the day. Now that the excitement has simmered down, we’ve been able to reflect on, and realise, all the key learnings we took away from the event itself. MORE INFO

What to do at the Salesforce World Tour - Wednesday 4 May 2016

No idea what to do at the Salesforce World Tour? Here are our tips! MORE INFO

Salesforce World Tour London - Our Guide - Tuesday 12 April 2016

Ever wondered what to do at the Salesforce World Tour London? Here's our guide to getting set for the day! MORE INFO

What is the Cloud Scheduler? - Monday 7 September 2015

The cloud scheduler is a great tool that few people know about. Want to know more? Then keep reading! MORE INFO

Global Search - How does it work? - Wednesday 19 August 2015

The Global Search in Salesforce is a great and intelligent tool. It searches in all types of records including Articles, Documents, Products, Solutions, custom objects, Chatter feeds, and much more! But how is it smart? MORE INFO

Duplicate Management - have Salesforce finally discovered the Holy Grail? - Sunday 10 May 2015

The Salesforce Spring '15 release saw the introduction of Duplicate Management and we think its a cracking piece of functionality - here we investigate why... MORE INFO

Understanding the Salesforce Clouds - Wednesday 8 April 2015

Want to understand more about the different Salesforce Clouds? For those who don’t know a lot about Salesforce and what it does, you might be mistaken in thinking that Salesforce provides a single product in the form of a CRM tool. Read on..... MORE INFO
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